Impediments to Process Discipline, Efficiencies and Effectiveness
I spoke with a client the other day who was complaining about the lack of process discipline in her organization. “We have all these ITIL process and procedure policies, rules, regulations, and governance, but no one follows through.” This got me to thinking about why organizations don’t follow their own ITIL processes. Sometimes there are good reasons. Perhaps it’s an emergency situation or other extenuating circumstances. Even then, there should be processes and procedures that are followed, but provide the means to deviate if needed. In any case, I came up with six reasons why I believe there are impediments to following ITIL processes and lack of process discipline. Continue reading